🚀 Getting Started with Sniffer
Everything you need to know to set up Sniffer and start tracking defects, collecting feedback, and monitoring errors — with seamless Jira integration.
🌟 Overview
Sniffer is a comprehensive defect tracking, customer feedback, and error monitoring platform purpose-built for teams that rely on Jira. It bridges the gap between the people who discover bugs — your customers, testers, and support agents — and the engineers who fix them, ensuring every issue arrives in Jira with the full context needed to reproduce and resolve it.
With Sniffer, every bug report automatically includes a screenshot or screen recording, browser console logs, network request/response data, and device information. Issues sync bidirectionally with Jira Cloud in real time, so your team never has to copy-paste between tools or chase missing details.
Whether you are a small startup shipping weekly or an enterprise running multi-team sprints, Sniffer adapts to your workflow with customizable statuses, flexible integrations, built-in sprint planning, and AI-powered analytics.
🔑 Core Capabilities
📸 Visual Bug Reporting
Every bug report in Sniffer is enriched with automatically captured context:
📋 Kanban Task Board
A drag-and-drop board with three views — Kanban, Table, and List — for managing bugs, tasks, and feature requests. Supports advanced filtering, saved filters, grouping, sorting, and bulk operations. See 📋 Task Board → for details.
🔄 Jira Two-Way Sync
When a bug is created in Sniffer, a Jira ticket is automatically created. Status changes, comments, and field updates sync bidirectionally in real time. See 🔗 Integrations →.
🧩 Sniffer for Jira App
A Forge-powered panel inside Jira’s issue sidebar that displays full bug context — screenshots, recordings, console/network logs, AI analysis — without leaving Jira. See 🧩 Sniffer for Jira →.
💬 Customer Feedback Widget
Embed a lightweight JavaScript widget on your website for end users to submit bug reports, feature requests, and feedback — complete with screenshot and recording capture. See 💬 Feedback →.
📡 Live Error Monitoring
Automatically detect JavaScript errors, failed API calls, and crashes on your live website. Errors are logged with full stack traces, console output, and network context. See 📡 Live Logs →.
🏃 Sprint Planning & Backlog
Plan sprints with burndown charts, velocity tracking, and five different views — List, Table, Kanban, Timeline/Gantt, and Calendar. See 🏃 Sprints & Backlog →.
📊 Dashboard & Analytics
Real-time dashboards with bug trends, priority distributions, team workload, sprint progress, and AI-powered defect analysis. See 📊 Dashboard & Analytics →.
🔌 Browser Extension
Capture bugs directly from any webpage with the Chrome/Edge browser extension — screenshot annotation, console/network log capture, and one-click bug creation. See 🔌 Browser Extension →.
🤖 MCP Integration
Connect Sniffer to AI assistants (Claude, Cursor) via Model Context Protocol for AI-assisted bug triage, summarization, and code fix suggestions. See 🤖 MCP Integration →.
⚡ Quick Setup Guide
Step 1: Create Your Organization
- Navigate to snifferweb.com and click Sign Up.
- Enter your organization name, your name, and email address.
- Verify your email to activate your account.
- You will be taken to the Projects Dashboard.
Step 2: Configure Company Integrations
Navigate to Company Settings → Integrations and connect your tools:
Note: Company-level integrations set shared credentials. Each project can then choose which Jira project, Slack channel, or repository to link to. See 🔗 Integrations →.
Step 3: Create Your First Project
Click Create New Project and follow the guided wizard. See 📁 Projects → for the full walkthrough of all six steps.
Step 4: Install the Code Snippet
Add the Sniffer script tag to your website to enable the feedback widget and error monitoring:
<script src="https://cdn.snifferweb.com/sniffer.js"
data-project-id="YOUR_PROJECT_ID">
</script>Tip: Place the script just before </body>. This single snippet powers both the feedback button and error monitoring — no additional setup required.
Step 5: Install Sniffer for Jira
Install the Sniffer for Jira app from the Atlassian Marketplace to see full bug context inside Jira issues. See 🧩 Sniffer for Jira →.
Step 6: Start Tracking
- Create bugs manually from the 📋 Task Board
- Collect feedback from customers via the embedded 💬 Feedback Widget
- Auto-detect errors with 📡 Live Monitoring
- Capture bugs on any site with the 🔌 Browser Extension
- Watch issues sync to Jira in real time